Return and Refund Policy

Thank you for shopping with Gerald Roamers! We want you to be completely satisfied with your purchase. Please review our refund and return policy below:

1. Return Eligibility

• Products can be returned within 14 days of delivery if they are unused, in their original packaging, and in a resalable condition.
• Please inspect your order upon receipt. If the item is damaged or incorrect, please contact us immediately.

2. Initiating a Return
To initiate a return, please contact our customer service team at [email protected]. Provide your order number and the reason for the return. Our team will guide you through the process.

3. Return Process

• You will be responsible for the return shipping costs unless the item is defective or incorrect.
• Pack the item securely, including all original packaging and accessories.
• Send the package to the address provided by our customer service team.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and will be issued through cash on delivery for your next purchase.

5. Non-Returnable Items
Certain items are non-returnable, including:

• Used or opened products.
• Customized items.

6. Changes to the Policy
We reserve the right to update this policy at any time. Any changes will be reflected on this page.